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Monday, 13 July 2020 13:39

25 Things You Should Never Do on Social Media

Author:  [Source: This article was published in searchenginejournal.com By Julia McCoy]

Brands need to be active on social media – but having your own voice doesn't mean you can post recklessly. Know 25 things NOT to do on social media.

Social media has the power to grow your brand into a massive empire.

But if you aren’t careful, it can do just the opposite.

Take Snapchat, for example.

In 2018, Snapchat ran an ad game called “Would You Rather?”

One of the questions asked was if users would rather “Slap Rihanna” or “Punch Chris Brown.”

The result?

Worldwide outrage and an $800 million loss for Snapchat.

Sure, the ad’s bad taste is pretty obvious. No one wants to play a game based on domestic violence.

But did you know there are other less-noticeable social media blunders that lead to a bad reputation and failure to grow your brand?

Here are some you should never do.

25 Social Media Blunders You Should Stay Away From

Stay away from these 25 mistakes, and your social media campaign will flourish.

1. Not Being Up-to-Date with Current Trends

In 2016, Wendy’s posted a meme of Pepe the Frog dressed up as their mascot.

What they didn’t know was that the cute cartoon frog had recently become an image of racism and white supremacy.

It’s not hard to imagine the response.

To avoid a mistake like Wendy’s, do a little research before posting anything on social media.

2. Posting Insensitive Content

Be humorous, but stay away from insensitive jokes.

We all remember the Yanny vs. Laurel audio clip that tore the web apart.

To jump into this trend, the U.S. Air Force’s Twitter manager posted this social media gaffe.

usa-air-force-5de12ac9d5c96.png

3. Confusing Your Business Account with Your Personal Account

It’s important to be entertaining and engaging, but don’t forget to distinguish between business posts and personal posts.

For instance, don’t post a photo of what you had for lunch on your business account (unless you run an organic diet-in-a-box food service).

 

4. Getting Angry When You Get Negative Comments

As your brand grows, you’ll get both positive and negative comments.

Remember, negative comments are there to help you improve.

Deal with them open-mindedly and try to solve the problem instead of lashing back.

Here’s an example from a buyer who complained at Toblerone’s Facebook Page.

toblerone-complaint-.png

Toblerone’s response?

25 Things You Should Never Do on Social Media

When you put genuine effort into helping customers with their problems, you both appease customers and gain input for your brand’s improvement.

5. Skipping the Editing Process

Before posting anything on social media, edit it viciously.

Typos and grammar mistakes will be noticed, and they won’t do your brand any good.

6. Failing to Address Mistakes

No matter how strict you are with your rules and guidelines, mistakes will pop up now and then (because we’re all human, right?).

When they do, address them tactfully. You can even be a little humorous.

Take this example from The Red Cross addressing their social media specialist Gloria Huang’s mistake as inspiration.

7. Posting Only When Inspiration Strikes

On your personal social media account, you can post any time the mood strikes you. Or not at all.

Not so with your business account. In fact, the more you post, the more exposure you’ll gain.

Here’s a quick guideline from Volusion on how often to post on different social media platforms.

  • Facebook and Instagram: Once or twice daily.
  • Twitter: 5-10 tweets daily.
  • Pinterest: 5-30 pins daily.
  • Linkedin: 20 posts a month.

8. Forgetting Your Mission to Enrich Your Followers’ Lives

Starting a business isn’t all about boosting your earning potential. It’s about developing a product or service that’ll enrich people’s lives.

So when you take to social media, make it your goal to reflect that mission.

Share content that’s useful, relevant, and helpful to people. Enrich their lives.

Look how Great Escape Publishing does it on their Facebook page.

great-escape-publishing.png

9. Sounding Too Salesy

While it’s a good practice to promote new products on social media, don’t overdo it.

No one will keep following a brand that constantly pushes them to buy something.

10. Ignoring Comments on Your Posts

Engagement is of top priority on social media. So when your followers comment on your posts, comment back.

Here are some tips on responding to comments:

Read More...

[Source: This article was published in searchenginejournal.com By Julia McCoy - Uploaded by the Association Member: Logan Hochstetler]

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