[Source: This article was published in searchenginejournal.com By Matt Southern - Uploaded by the Association Member: Jason bourne]

LinkedIn is rolling out new tools to help pages drive leads and measure the results.

The company says its listening to feedback from page admins and introducing custom call-to-action (CTA) buttons.

“As a Page Admin, we’ve heard that you want the ability to customize the way you engage with your Page followers and visitors. Beyond the primary “Follow” button, we’ve now added the ability to select a custom CTA button for your Page.”

Custom CTA buttons can be set up to drive leads in five different ways. Options include:

  • Contact us
  • Learn more
  • Register
  • Sign up
  • Visit website

In order to measure results from the CTA buttons, page admins will have access to new analytics dashboards.

Admins can find the click-through analytics for their custom CTA buttons either in the page admin home dashboard or at the top of the visitor analytics tab.

Other new features

In addition to CTA buttons and new analytics, LinkedIn is bringing two more features to pages.

Communities hashtags

You can now associate your page with relevant hashtags using the communities feature in the admin center. This will give you the ability to engage directly with LinkedIn members through the hashtag content feed.

Mobile admin editing

Admins can now update key page details and edit already published posts their your mobile device.

Communities hashtags and custom CTA buttons are available on desktop only.

Categorized in Social

 [Source: This article was published in cnbc.com By Karen Gilchrist - Uploaded by the Association Member: Edna Thomas]

What are the most useful skills to have in today’s shifting work environment?

It’s a question that’s on the minds of employers and employees alike, but LinkedIn claims to have the answer.

In a new “Future of Skills” report, the professional networking site has drawn on data from a regional subset of its more than 600 million members to identify what it sees as the “rising skills” of the workforce.

Focusing specifically on the Asia Pacific region, the report highlights 10 skills that have experienced “exponential growth” over the past 5 years. That refers to both a surge in listings of those skills on members’ profiles and also an increase in demand from employers.

Typically, demand for those “rising skills” was three times higher than for other areas of expertise in the past 12 months, LinkedIn said. That’s a figure the company expects will rise further over the coming years, it added.

“These skills may be nascent now but will potentially see wide-scale adoption in the future,” the report noted.

Indeed, 42 percent of the core skills required for common occupations are expected to change by 2020, according to 2018 research from the World Economic Forum cited by the report.

Here are LinkedIn’s 10 rising skills in Asia Pacific and the jobs to which they are best applied:

Artificial intelligence

Artificial intelligence (AI) is an area of computer science that uses machines to perform human-like tasks. As companies become more dependent on data, AI is playing an increasing role in their decision-making processes. Airbnb, for example, now uses visual recognition and machine learning to understand what photos are most attractive to potential guests.

Occupational applications:

  • Business analyst
  • Data scientist
  • Software engineer

Blockchain

Blockchain refers to a decentralized public ledger which stores a growing list of records, known as blocks. Blockchain has risen to prominence over recent years as the underlying technology behind cryptocurrencies, such as Bitcoin, but it’s applications are wide-reaching. Today, the technology is used in sectors such as the law, security and even education.

Occupational applications:

  • Blockchain developer
  • Chief technology officer
  • Consultant

Compliance

In an increasingly globalized world, businesses need to make sure they comply with the various regulatory and legal frameworks of each of the countries in which they operate. That has spawned a growing demand for compliance experts.

Occupational applications:

  • Chief data officer
  • Compliance officer
  • Risk management officer

Continuous integration

In software engineering, continuous integration refers to the regular merging of all developers’ work onto one shared platform. The aim of the role is to help detect problems early on in the development process.

Occupational applications:

  • DevOps engineer
  • Full-stack engineer
  • Software engineer
Continuous integration
A young female Asian employee writes notes on a glass window in the meeting room.
Kelvin Murray | Taxi | Getty Images

Frontend web development

Frontend web development is the process of converting data into the graphical interface, or web pages, seen by internet users. In today’s increasingly digital world, that process is required by businesses across most industries. However, LinkedIn highlighted opportunities in Asia Pacific’s retail sector, where e-commerce sales are expected to reach $3.5 trillion by 2021.

Occupational applications:

  • Frontend developer
  • Full-stack engineer
  • Web developer

Gesture recognition technology

Gesture recognition technology aims to close the gap between humans and devices by teaching computers to read human movements. The global gesture recognition market is expected to be worth $30.6 billion by 2025, and the banking, higher education and advertising sectors are jumping aboard.

Occupational applications:

  • Mobile engineer
  • Researcher
  • Software engineer

Human-centered design

The human-centered design aims to put user experience at the forefront of all design decisions. It is an approach for which Apple co-founder Steve Jobs was famed, and one that will be increasingly in demand in the Asia Pacific as product development ramps up, according to LinkedIn.

Occupational applications:

  • Graphics designer
  • Product designer
  • User experience designer
Human centered design
skynesher | E+ | Getty Images

Robotic process automation (RPA)

Robotic process automation is an emerging form of business process automation. Using robotics or artificial intelligence, the process aims to automate high volume, repetitive tasks. Examples of its use are in banking and telecoms, where transactions and customer complaint procedures can be automated.

Occupational applications:

  • Business analyst
  • Consultant
  • Robotics engineer

Social media marketing

Social media marketing is the use of social media to promote product and services. With social media adoption continuing to grow rapidly in Asia Pacific, businesses are increasingly using it to reach new and existing customers. Indeed, 74 percent say they believe social media marketing contributes to their bottom lines.

Occupational applications:

  • Digital marketing specialist
  • Marketing manager
  • Social media marketing manager

Workflow automation

Workflow automation is the process of automating manual processes based on pre-defined business rules. By automating repetitive, low skilled processes, businesses say they can free up employees’ time for more creative and higher skilled tasks.

Occupational applications:

  • Consultant
  • Project manager
  • Software engineer

Categorized in Online Research

[Source: This article was published in marketingland.com By Careerplay - Uploaded by the Association Member: Jason bourne]

In this fast-growing era, digital marketers are expected to be skilled in a variety of areas, including analytics, creative direction, sales, digital media and more. Here's how to keep your skills sharp and gain new ones

With more brands than ever relying on digital marketing as their main form of advertising, it’s no surprise that professional digital marketers are in very high demand. In fact, Reuters reports that in 2017, digital marketing spending increased by 44 percent in the United States and to $52 billion in Britain. Globally, digital marketing spend is estimated to approach $100 billion. If you’re looking to work in an industry that continues to grow and provide numerous opportunities, digital marketing may be the perfect career path for you.

What is a digital marketer?

Digital marketing uses many traditional forms of classic marketing and sales techniques, but is coupled with technology for a more modern approach. Depending on your interests and goals, you can train as a digital marketer who is well-rounded in all types of online advertising and marketing, or you can choose to focus on one specific area.

What is a digital marketer

Why should you become a digital marketer?

Even if you don’t have any experience working in digital marketing, this is an industry that offers tremendous opportunities for all skill levels with the right training. It is a fast-paced field that is constantly evolving and as such, new roles that need to be filled pop up quite often. If you’re creative, interested in data, curious about how the consumer mind works, can work well independently and as part of a team, and you’re eager to learn, consider taking the next step toward becoming a professional digital marketer.

Another great advantage of training to become a digital marketer? Although training is often necessary for those new to the field, and a huge plus for those who have some experience, obtaining a four-year degree is often unnecessary. If you’re looking to train in a field that doesn’t require a significant upfront investment, digital marketing may be just what you’re looking for.

The demand for digital marketers is high

Burning Glass Technologies reports that for every four out of 10 marketing job ads, digital marketing knowledge is required. They also report that:

  • Multi-channel marketing and mobile marketing offer some of the higher salaries.
  • Digital marketing positions take approximately 16 percent longer to fill when compared to other roles.
  • Marketing positions that call for digital marketing skills typically offer almost $7,000 more annually.

These numbers are expected to continue to go up as the demand for digital marketers grows as well.

How to become a digital marketer?

The first step to becoming a digital marketer is to enroll in a training program that offers the skills needed to succeed in this field. It can also be helpful to know if there’s a specific area of digital marketing you’d like to focus on, as there are many training programs that target specific types of digital marketing. But it’s always an option to just learn about some of the digital marketing fundamentals initially, and then decide later on if there’s a specific area you’d prefer to concentrate on. 

Enrolling in digital marketing courses

Enrolling in an online digital marketing course is typically the most economical, quickest, and most convenient way to learn about digital marketing. Some of the most knowledgeable professionals in the industry teach these courses, which also include hands-on projects and assignments, allowing students to get a real feel for working in digital marketing. Because the digital marketing field is so competitive, getting certified can get you one step ahead.

Learn from the industry’s best

Whether you’ve already completed a digital marketing course in the past, or you have experience working as a professional digital marketer, it’s important to remember that the industry is constantly changing and evolving. Even the most experienced digital marketers need to keep up with these changes and trends, and by enrolling in an online learning program, you can be sure that you’re always staying on top of these industry changes.

On-the-job training

Without training and earning your digital marketing certification, you may still have a chance at landing an entry-level digital marketing job. Although you can gain some invaluable experience while on the job, you’ll still be at a disadvantage compared to those with several years of experience and/or those who are certified. You may overlook what seems like a minor detail or misunderstand an industry term, and as a result, make a major mistake that potentially costs you your job.

Learn by following the top digital marketing blogs

From learning the basics to fine-tuning advanced skills, following some of the top industry blogs can be a great way to learn about what’s happening in the digital marketing world. There are a lot of great digital marketing blogs to follow; two notable mentions are Search Engine Land and Search Engine Journal.

While these blogs can be a great resource for any skill level, they shouldn’t replace a structured online learning program if you’re serious about a career in digital marketing. They are a good supplement to any online course, but don’t provide the organization that online learning programs provide, nor do they provide certifications.

Learn the basics from free online courses

Similarly to following industry blogs, signing up for a free course can be a good way to supplement an accredited course, but it shouldn’t be a replacement. These courses are often not as structured as accredited programs, and usually won’t be able to prepare you for a certification exam. Students in these courses also don’t often have access to the same types of resources that paid programs provide, such as live lectures and hands-on assignments.

Choosing a path

When you’re ready to enroll in an online digital marketing program, we recommend beginning with the Simplilearn Digital Marketing Certified Associate (DMCA). Students learn all digital marketing fundamentals in this program, and can then choose a path to pursue upon completion. Some popular digital marketing paths include PPC specialist, SEO specialist, and social media marketing specialist. Alternatively, you can decide not to focus on one specific area and pursue a career as an all-around digital marketing specialist.

Let’s explore these different paths in a little more detail.

Pay-Per-Click (PPC) Specialist

Whenever you search the web for any given term, you’ll often see top results in the ad space above all of the organic results. PPC specialists set up these ads, and it’s their goal to bring in as much qualified traffic as possible with their provided budget. In order to succeed in PPC, individuals need to be analytical and organized. Prepare for a career in PPC by enrolling in Simplilearn’s Advanced Pay Per Click (PPC) Certification Training.

In this course, students will learn various components of advanced PPC, including web analytics and display advertising. As a PPC specialist, learning about display advertising is essential. This skill prepares you to work with ads, third-party agencies, remarketing campaigns, browser cookies, optimization conversation rates, landing pages, microsites, and much more.

Search Engine Optimization (SEO) Specialist

Search engine optimization (SEO) is a crucial part of any digital marketing campaign, and an essential skill for a digital marketing professional. A good SEO campaign is what helps any given website perform well in search engines, and companies are often looking for experienced and trained SEO specialists to add to their teams. Sharpen your SEO skills with Simplilearn’s Search Engine Optimization (SEO) Training Course, which teaches advanced SEO, web analytics, content marketing, and other essential components of SEO.

Social Media Marketing Specialist

With social media becoming extremely widespread across several channels, more and more brands are taking advantage of these platforms for advertising purposes. Aside from creating paid advertisements that are tailor-made for specific audiences, social media marketers also manage company social media accounts to engage current and potential customers organically. This can include a wide range of responsibilities, from curating and posting eye-catching content, to analyzing and reporting on data.

Simplilearn offers several different programs that give students the opportunity to learn social media, from the basic fundamentals to advanced principles. The social media course is designed to teach students not only how to draw traffic to social media pages, but also how to protect a brand’s reputation in the process. Students learn how to plan and execute strategic social media marketing plans, as well as how to analyze data for improving and planning for future campaigns. 

Digital Marketing Specialist

If you like all aspects of online marketing, you don’t necessarily have to focus on one specific area for your career path. As a general digital marketing specialist, you’ll get the opportunity to dabble in a little bit of everything when it comes to digital marketing. With this well-rounded approach, you may have the opportunity to lead a marketing team once you have enough experience. Becoming a digital marketing specialist, manager, or director can be a rewarding experience, but it’s also important to stand out amongst the competition by receiving the right training and certification.

Become a sought-after digital marketer

Simplilearn’s catalog of digital marketing courses offers a wide range of programs for all skill experience levels, whether you’re just starting out or have worked as a digital marketer for some time now. Learn more about the various programs offered and enroll today.

Categorized in How to

In the last five years, social networks have acquired about 1 billion new users. Over one third of the world’s population is now accessible via social media, and companies have gone from being skeptical about social media marketing to seriously investing in it.

In this social media dominated world, marketing is heavily reliant on technology, but that technology remains focused on people. This year’s trends will help marketers reach and engage their audience on a more personal level, over social media noise. Companies will be able to fine-target their niche communities, with increased support from software solutions.

Social Media Marketing Trends and Tips

The following is a list of trends and tips for social media marketers to leverage now.

1. Investment in Visual Marketing Will Increase

Most social networks have already launched their versions of live-streaming. Twitter has Periscope, Facebook’s Live, and other networks like Blab and DubSmash support live video sharing. Live-feeds are becoming the “in-thing”. Even the US Presidential election updates were broadcast live by BuzzFeed on Twitter.

You can use live video platforms to engage you audience will near-tangible experiences. If you don’t have a Facebook Live strategy, now is the best time to get one.

With social feeds growing crowded and viewer attention spans growing shorter by year,  you’ll need powerful graphics to captivate your audience. In the last five years, the graphic design software market has expanded, giving marketers extensive options to choose from. You can put together graphics on a drag-and-drop editor to simplify your content creation process.

2. Personalization Will Become Priority

Today’s social media users are faced with ads and commercial content on multiple fronts. The receive information from multiple sources, and breaking through that barrier is becoming a tough task for brands and marketers. Personalization will help marketers slice through the chaos and reach only the people who matter.

Tracking consumers’ behaviors on social platforms and targeting them based on interests will become an essential part of marketing. Some social media marketing tools and apps are already incorporating features to support personalization and targeting. More technology solutions will appear in the time to come. You can target your high-potential market by posting content that only they can relate to, or by targeting them using data pulled from tools.

3. Brand Advocacy Will Grow Popular Among Marketers

Ad saturation is driving brands to look for alternative means to reach their target markets. Investment in advocate marketing has seen a steep increase (by about 191 percent) in the recent times. Micro-influencers could be the key to increasing your brand’s reach on social media, because they are more influential and credible than your brand can be.

Employees, customers and social fans are among the micro-influencers that brands are activating. There a quite a few great employee advocacy guides and case-studies that you can look at for inspiration in building your brand advocate outreach programs. You can use an advocacy platform to build and run your brand advocacy program.

4. Native Content Promotion Will Expand

In Joe Pulizzi’s words, native advertising is content marketing’s “gateway drug”. The modern audience is wise to commercial ploys, and traditional advertising alone may not be a great option for branding your company. Native ads help you create awareness without disrupting users’ activities. Content delivered in this manner can help you connect with your audience without being too pushy. According to a study, native ads are set to to grow to $21 billion by 2018.

Content discovery tools, content distribution platforms and content amplification tools are interesting means to having your content shared organically on social media. You could use one of these solutions to have your content positioned where it can earn you some traction.

5. Marketing Automation Will Go Mainstream

Companies with constrained marketing budgets may have not used marketing automation until now, but according to a study, 92 percent of these companies are losing revenue because of that decision. 2017 may see business of all types and sizes adopt marketing automation. 91 percent marketers are convinced that automation is an indispensable part of marketing.

Each social network is unique in terms of demographic and use-cases. This may force businesses to be present on more than one of them to keep consumers and prospects engaged. Managing social pages can be a time intensive task, without the assistance of a supporting social management tool. The idea is to use the tool to automate tasks that don’t require personal attention – like posting created content to multiple accounts and catching mentions of your brand. You can also curate content with a tool and take the final call on what to share. It all comes down to the extra-time that you can save to better invest elsewhere. Managing content on a central platform can also help you maintain consistency across different pages.

Wrap

Social media marketing is set to evolve into a highly tech-focused and detail-oriented effort. To succeed  at reaching and engaging your target market, you need to explore and stay abreast of the latest developments and technologies offered for social. The areas mentioned on this post are good places to keep tabs on.

Author: Jessica Davis
Source: https://smallbiztrends.com/2017/01/social-media-marketing-trends.html

Selecting the right advertising platform in today’s time is no less than puzzlement. There are numerous advertising options available for your brand like print, television, radio, outdoor, commercials and of course the internet. Traditional media has contributed to thousands of businesses for decades. With the help of Internet, you can take the advantage of social media, content marketing, search engine marketing and other online marketing methods.

In this article we are going to understand the impact of traditional advertising and social media marketing for the brand.

Typically below are the contents of both the advertising methods:

Traditional Advertising


Includes…

  • Print Media

(Magazines and newspaper ads, newsletters, brochures, pamphlets and other printed material)

  • Broadcast media

(Such as radio and TV ads)

  • Outdoor media
  • Telemarketing
  • Direct mail

(Including fliers, catalogs, post cards)

                                                                                   

Social media marketing

Includes advertising on various social media platforms such as…

  • FaceBook
  • Instagram
  • Twitter
  • LinkedIn
  • YouTube
  • Pinterest and many more
 

Traditional advertising:

Typically, Traditional advertising is defined as any type of advertising, promotion, campaign that is used by the companies till years and has wonderful effect and success rate. There are various methods of traditional marketing like print media & hoarding advertising that includes newspaper & magazines ads, billboards, flyers, brochures, etc Other category of traditional advertising includes television commercials, radio advertising, etc.

Some interesting stats about Traditional advertising:

  • Television is considered the most effective method of advertising till, it has the highest advertisement  revenue in the US; $78.5 billion in 2011
  • In UK, 57% consider television advertising as the most impactful. Newspaper advertising comes second with 15%
  •  Radio advertising generated approximately $17 billion ad revenue during the year 2011.
  • Print advertising generates about $30 billion ad revenue every year.

(Source: Nielsen, GfK; ON Advertising)

Merits of Traditional advertising: 

  • Maximum Outreach: It is possible to target/reach large number of audience simultaneously.
  • Brand endorsement effect: Psychologically the traditional media has larger and personalized impact due to various brand endorsements by the famous celebrities.
  • Tangible Offers: It offers tangibility. Also, some form of traditional media is difficult to ignore, like outdoor hoardings, gantry, etc.
  • Product Testing: Depending on the service or product, it can offer product testing to prove the quality.

Demerits of Traditional advertising:

  • Expensive: It’s very costly to purchase television, radio or other traditional advertising ads for both small and medium sized business.
  • Difficult to track the conversion rate: Unalike digital Marketing, it is difficult to track or measure the conversion rate of the ads
  • Forced Strategy: The traditional marketing is also considered as forced method of selling a service or product, since the customer might not necessarily seek the product.
  • One-way approach: Mostly one way communication is included in traditional marketing, which may not necessarily attracts audience.

Social media marketing:

Social media marketing is a form or method of internet marketing that equips various social media platforms like FaceBook, twitter, LinkedIn, YouTube, Instagram, etc. in order to achieve branding and marketing goals. It usually covers the activities like social sharing of content, images and videos for promotion purposes.

Social media marketing stats:

  • According to AdWeek, More than 50 million small businesses have started using FaceBook pages.
  • The revenue of Social media advertising will reach $9.8 billion in 2016.
  • Within the top 50 companies on the Forbes 500 list, 40 of the CEOs of top 50 companies on the Forbes list are have an active social media presence. Previously it was just 18 in 2010.
  • 92% of small businesses agree that social media networks are crucial to their business. (Source: Social Media Examiner)
  • 95% online adults that are aged 18-34 prefer to follow a brand through social media platforms. (Source: MarketingSherpa
  • By spending around six hours per week, approximately 66% of marketers can observe lead generation benefits with social media. (Social Media Examiner, 2015)
  • 6 out of 10 small business owners agree that they are not able to track ROI from their social media activities. (Source: Hubspot)

Merits of social media marketing:

  • Comparatively cheaper: Unlike traditional media, social media marketing is less expensive and affordable for small and medium business.
  • It increases brand awareness: Due to paid advertising and other method social media methods, social media marketing succeeds in increasing the brand awareness online.
  • Help to improve search engine rankings: As the online presence increases of the brand, it also benefits search engine rankings.
  • Higher conversation rate: It has higher conversion rates rather than traditional advertising. Also, it is quite possible to track the conversion rate to analyze ROI.
  • Better customer satisfaction: Customer can see the brand they are using on social media, not only that their complaints, suggestion are heard on social media which creates two-way relationship. As a result customer satisfaction increases.


Demerits of social media marketing:

  • Time demanding: It takes time to build the online presence, therefore it demands more time unlike traditional advertising.
  • Lack of feedback control: Social media has also power to ruin the image of any brand, and the worst part is the brand cannot control the dishonest or negative feedback.
  • Comparatively limited audience: Unlike traditional advertising, mostly it is not possible to target larger number of audience. Also, not necessarily every customer is active on social media, therefore it has limited target audience.

How can you select the right advertising media for you?

Before selecting the right advertising platform, you need to ask following question to yourself like:

  • Who are my target audience?
  • What is the objective of advertising?
  • What will be the cost per thousand?
  • Geographical and demographical environment of your target audience
  • Budget of advertising and plan for ROI

Once you analyze the purpose, need and budget of your advertising it becomes easy to choose the correct platform for your brand and you can predict which will leave more impact on the target audience.

The Last Word:

The both the category of advertising have their own charm, it’s you who need to decide which will be most suitable for your brand and which will best fit in your budget.

Author : Sophia Harris

Source: http://www.promotionworld.com/se/articles/article/social_media_marketing/170105-impact-of-traditional-advertising-media-vs-social-

Categorized in Social

Do you think 2017 will be the year of video? Again? If so, you’re in good company.

In fact, if I were forced to TLDR this post, the big social media trends for 2017 could be boiled down to this:

  1. Video (live, recorded, and 360-degree)
  2. Influencer marketing
  3. Bots

But there is much more you can and should do in 2017 to be successful on the top social media platforms.

One of those things mentioned by a few of our experts may seem a bit obvious, but it could be the most crucial: you must understand your audience!

Tactics are great. Understanding all the big social networks where people hang out is also great. Data is also super important.

But really, if you want to drive more engagement and ROI from social media, you need to know – and be responsive to – your customers. Maybe this isn’t so much a trend as a proven principle of good old-fashioned marketing, but it’s especially in social media: make it personal! Put a little more humanity in your 2017 social media strategy.

Here’s what 26 of the top marketing experts say will be the biggest trends in social media in 2017 – and beyond.

We’ve gathered insights from these social media pros:


 

Heidi Besik, Group Product Marketing Manager, Adobe

 

Heidi Besik

 

The biggest trends in social media in 2017:

Video

In 2016, the biggest takeaway from the success of video is that platforms like Facebook are beginning to challenge traditional media for ad dollars. What we used to know as big television events are now consumed through snackable clips.

Next year, the continued importance and consumer appetite for video will drive further refinement. Social media platforms will introduce easier ways for users to access video, as well as better tools for creators.

At the same time, we will see brand advertisers begin talking about platforms like Twitter and Facebook as a new form of television. And as consumers get increasingly more comfortable (and familliar) with video, we will see a shift in organic content where brands beginning building out dedicated video teams and putting together an infrastructure that decreases turnaround times and gets content out faster.

Measurement

Social networks have matured into some of the most targeted ad channels around. As a result, it’s put a bigger spotlight on justifying ROI.

Advertisers need robust data in the same way they have for existing channels like desktop Web and broadcast TV. This will be top of mind in the new year, as we see social networks work to deliver on comparable metrics and certain advertisers advocating for more third-party auditing.

We will also see more measurement conversations within organic content. Despite continued calls for the “death of organic content”, it will continue to occupy a big role in a brand’s communication strategy.

What we will see are social teams tapping into some of the analytics disciplines in other channels like desktop web – becoming much more diligent in measuring what works and adjusting in real-time. The practice overall will become increasingly more data-driven to drive ROI, as they compete with paid and earned.

Internal Collaboration

We are moving toward the year of integration for social media, where it impacts all stages of the customer journey and has become a standard, integral part of the marketing mix. Social strategists will need to better integrate with existing digital programs across web, ecommerce and mobile. As the roles of content marketing and social marketing become more intertwined, we’ve seen this need accelerate through 2016 and think it will continue to be an area of focus for marketers moving through 2017.

Customers expect brands to deliver a consistent, personalized experience across touch points. Yet most social marketers are still using up to 7 different, disconnected tools to manage social activities.

Disconnected data, content, workflows and teams are leading to poor customer experiences. Tool consolidation that facilitates integrated content, workflows and data will be critical to leveraging the power of social to drive better more consistent omnichannel digital experiences.


 

Kendall Bird, Associate Social Media Manager, Collegis Education

 

Kendall Bird

As we move into 2017, there are major trends that we are already seeing transpire within the social media space including live and recorded video that create immersive social media experiences and organic reach continuing to decline. The two trends go hand-in-hand as video is prioritized within organic social and is seen as an authentic way to connect with followers. With that said, social marketers continue to need to keep their head on a swivel and stay creative in their strategy plans.

Within the broader social media community we are seeing platforms such as Facebook, Snapchat, and Instagram moving toward live, real-time video. These platforms have products that enable marketers to connect with their followers in a completely different light than they are used to experiencing.

Video presents the opportunity to create more candid experiences for your followers. Social media users will continue to demand to live vicariously through social media content put out by brands and influencers. The question is how will you make genuine real-time experiences that make your followers feel as though they are there?

Several brands are already doing this right including Birchbox, Sweetgreen and Inspiralized. Each one of these brands showcases their products in an authentic, creative and interesting manner.

  • Birchbox‘s Facebook Live experience is one of my favorites to watch because they unbox their product (Birchbox, for those who don’t know, is a curated, monthly subscription box for men and women) and show what the product is and how to use it.
  • Sweetgreen (an East Coast fast-casual restaurant) is the most creative when it comes to Snapchat. Recently, one of their Stories, was introducing a Sweetgreen customer sharing their favorite salad bowl. They snapped the story from the lens of the customer and through the chef’s perspective with Snapchat Spectacles.
  • Inspiralized is one of my favorite food bloggers (small bias!), but Ali really does a wonderful job maintaining her social media accounts and really focuses in on what her followers are interested in and what the channels are about. Inspiralized uses Instagram Stories to focus more on the personal side of her life and business, whereas Snapchat is focused more on tutorials and product.

As you envision your social media strategies for 2017, be thoughtful about each platform and your followers. Why are they watching Facebook Live, Snapchat, and Instagram Stories? Are you differentiating your accounts to fit what your followers are interested in? Why are they following you?

Consider conducting an competitor analysis of what they are doing on these platforms products, focusing on what is successful for them and how you can better those efforts for the brands you are managing. Always remember, you are building a community – would you want to be part of it?


 

Lisa Buyer, Speaker, Author & Consultant, The Buyer Group

 

Lisa Buyer

 

In 2017 social media marketers and brands will be expected to do more in less time; short of performing social media miracles. I see the start of a new condition called Social Media Stress Syndrome.

Everyone is chasing the ROI and trying to stay on top of the constant change and introduction of new platforms, tactics and tools. Live video, Snapchat (aka Crackchat), the increasing complexities of Facebook and the unknowns behind augmented and virtual reality will be keeping social media marketers awake at night.

Prioritization

Brands will need to fine tune focus on the platforms that are most important to their audience and figure out how to make the most of them. Do an audit of best performers and eliminate the time suckers.

Better content

In 2017 content is no longer king. Social media marketers will need to step up the game and only the brands investing in talented journalistic style writers will survive.

Distributed Content Management Systems (DCMS)

Creating, reaching and publishing is going beyond WordPress with platforms such as RebelMouse introducing the first DCMS.

Creativity

With platforms such as CanvaAdobe Spark and Buffer’s Pablo, visuals are spoonfed to social media marketers. Brands will be expected to take canned visuals to the next level in 2017. Standing out in the newsfeed’s visual competition will require more than just using stock visuals.

AR/VR/MR/PR

Augmented reality (AR) virtual reality (VR) and mixed reality (MR) are the latest public relations (PR) buzzwords turning heads. Social media marketers will be faced with figuring out how to make sense of this new technology. Follow sources such as Cathy Hackl, Robert Scoble and VR Scout.

Productivity & Reporting

This is where the Social Media Stress Syndrome will come into play. Social media marketers will need to reinvent the meaning of productivity and fine tune the social media management aspects by investing in social media management dashboards with excellent reporting features such as Buffer, Hootsuite, Agorapulse, or Sprout Social.

Balance

In 2017, avoiding Social Media Stress Syndrome and maintaining digital work/life balance should be a priority in order to keep your sanity. Staying ahead of the social media marketing industry gets tougher each year and more complex.

In order to avoid being “taken down” by social media, marketers will need to find ways to reset and restore in order to stay fresh and creative without getting burned out. Apps such as Buddhify, integrating yoga into your weekly routine, and going offline for a walk at lunch are great ways begin finding balance in 2017. I’m writing my next book, “Digital Detox Secrets”, to help digital marketers find space for balance, opportunity, and productivity happiness.


 

Mel Carson, Founder, CEO & Principal Strategist, Delightful Communications

Mel Carson

Putting people first will be one of the trends we’ll see in social media in 2017.

Elections on both sides of the pond have proved that no matter how much data you have to suggest one outcome is imminent; unless you sit down with your target audience and ask them for their thoughts and opinions on whatever product or service you are trying to sell you might be barking up the wrong alley.

Also, our personal branding consulting business has tripled in the last 12 months which shows professionals increasingly see the benefit in having their wisdom and experience be more discoverable, shareable, and memorable across social networks, which is why I’ll be watching the Microsoft/LinkedIn integration with a keen eye!


 

Ashley Carlisle, Brand Relationship Strategist, Fractl

 

Ashley Carlisle

In 2016 we saw a huge surge in influencer marketing, which will no doubt continue into 2017 – but inevitably it will evolve as all trends do. The new year will see an increased emphasis on authenticity and transparency among influencers as they become more commonly integrated into social strategies.

Typically when we think of influencer marketing, we think of a product placement posted on a major celebrity’s Instagram account to hundreds of thousands (if not millions) of followers, but it goes beyond that. It can also include hashtag campaigns to encourage a genuine conversation among followers or account takeovers to help build a following. The latter examples, along with other creative, more organic ideas, will likely grow in popularity in 2017 as they emphasize authenticity and encourage engagement.

While the spotlight this year was primarily on pop culture celebrities promoting products falling into the discretionary consumer goods category (think apparel, beauty, alcohol, etc.), other brands will start looking into incorporating influencers in their 2017 social strategy.

As more research is becoming available to prove influencer marketing’s ROI, B2B and other types of B2C companies will likely join. These brands especially better work with powerful middle- and micro-influencers as they often have more influence over a more intimate, targeted audience – which also translates to more engagement.

As far as the networks themselves, Snapchat and Instagram were the networks of choice. While Snapchat has grown exponentially, Instagram will likely continue to take the lead when it comes to engagement into 2017, given its more diverse user base. Some even argue while Vine is officially dead, influencers could save Twitter with the help of livestreaming and Twitter Moments.

Even with the algorithm changes and crackdown on compliance with the FTC guidelines, influencers on social media will continue to prove their value into 2017.


 

Geoffrey Colon, Communications Designer, Microsoft

 

Geoffrey Colon

Two things for social media marketers to watch:

1. CRM

CRM via social has existed forever but now it’s a form of marketing. The better you do it, the better the word of mouth about your company, product, service spreads to others.

Reputation economics is only getting more influential on how people choose what company to use. Many companies have ignored this and as a result will pay a steep price in 2017 with either more customer churn or loss of potential new customers altogether.

2. Bots

Because of the volume of conversations that may exist in these channels, conversation bots are key.

The best companies will program and experiment with these in 2017 as they will only become more influential and allow companies who may have small staffs to handle mass quantities of inquiries through channels like Facebook Messenger, Twitter, and Skype.

 


 

Brent Csutoras, Founder & CEO, Pixel Road Designs

Brent Csutoras

If you look at the success of Pinterest, Snapchat, and Instagram, it’s clear there is a real shift in social media storytelling. It has been something optional for most businesses up until now, but I think in 2017 companies need to really give some serious thought and strategy to how they can incorporate more visual storytelling in their social media marketing plans.

Where possible, I also think it is going to be important for companies to start thinking about how they can incorporate beacon or location-based marketing efforts into their strategy as well. Virtually every app I’ve seen or been pitched this last year has had some beacon or location-based feature, so companies are going to have to start looking into incorporating this as well.

Over the past two years we’ve been building toward a significant shift in how we tell our stories through social media. In 2017 it’s time to get with the times and start embracing this shift – like now!

 


 

Melissa Fach, Social Community Manager, Pubcon

Melissa Fach

Customer service via social is huge already, but I believe it will grow in 2017. People prefer to do as much as possible via their phones, and we also know people go straight to their phones to complain about things on social media networks while they are on the go.

So, all businesses need to come up with more defined plans on how they are going to handle customer service issues via social media for 2017. Not handling complaints the right way, quickly, can result in terrible PR for any company. For example:

comcastcares unhappy customers

Some things to cover:

  • Availability hours & response times: Facebook is already giving badges for good response times and both Facebook and Twitter allow you to set availability hours & auto-respond to messages. I recommend all businesses learn about the customer service options available on both Twitter and Facebook.
  • Staff: Choosing staff is critical. Who has the temperament/self-control to handle potential and current customers the right way? Say the wrong thing and you will end up on the news.
  • Create protocols for all situations: Support, Q&A, Requests, Billing, Complaints, User Error, Crisis Management and Trolls.
  • Education: Make upper level management understand how critical social media customer service is and why resources and money are needed.

Another thing that will grow via social in 2017, video – every major social media network has focused on enhancing video options. Businesses of all sizes need to find creative ways to utilize video and to reach their targeted audiences.

Boring video just will not do. I am sure that we are going to be overrun with video, as we have been with content, soon enough. To stand out and be remembered businesses will need to go the extra mile.


 

Nikki Fica, Founder & CEO, Social Media Facelift

 

Nikki Fica

Smart brands and businesses should focus on the power of influencer marketing in 2017 for great social media success. They shouldunderstand what makes an influencer in their niche and take micro influencers into consideration.

Brands and businesses should also explore more live video options. With the rollout of Instagram’s live videos at the end of 2016 and Twitter’s livestreaming without Periscope, platforms are looking for you to share your authenticity on their platform. Show your “why” and make people fall in love with not only your product, but the brand and who is behind the brand itself.

As an avid “Shark Tank” viewer, the backstory of the entrepreneur is often reflected during the episode; where they came from, what their passions are, etc. Things that others can relate to. If a brand on social media plays a similar role and can relate to the consumer (the use of livestreaming can help tremendously), it may influence stronger.

Consumers may be more likely to purchase over a bland brand with a similar product who only talks about the product itself. Humanize your brand in 2017!


 Kat Haselkorn, Director of Content, Go Fish Digital

 

Kat Haselkorn

Measure everything. In social, it can sometimes be tricky to keep track of what works and what doesn’t across multiple platforms, but when you can show changes over time, that’s when you have something that plays into a more holistic marketing strategy.

One of the biggest complaints I’ve heard from business owners about Snapchat is the lack of metrics the platform offers its users. Their feeling is, If I’m investing all this time and energy into creating content, putting together stories, and building a following, I need to be able to prove its worth. That’s a totally fair criticism of the app.

Luckily, there have been whispers that Snapchat is unveiling more detailed reporting over the coming months and other platforms (and social media management tools like Sprout Social) seem to be headed down that path as well.

The more time you spend tracking and evaluating posts, the better your social presence will be. I can’t stress it enough: Don’t just throw something out there and see what sticks. Measure everything and use the data to adjust your social media strategy accordingly.


 Kelsey Jones, Executive Editor, Search Engine Journal

 

Kelsey Jones

Here are three social media trends you need to know in 2017:

Live Video

With the introduction of live video for Instagram, and the continuation of Facebook’s preference for live video in the newsfeed, businesses should continue to develop live video strategies and consider how it can tie into their existing marketing efforts. What events, learning opportunities, or internal team happenings are going on in the new year that could be translated into live video?

360-Degree Photos & Videos

Mark my words: this is going to blow up, due to Facebook’s acceptance of it and VR headsets. Soon you are going to be seeing brands and people posting tons of 360-degree media. Take advantage of it now by buying yourself a $100-200 camera that shoots these types of images (this is the one I have*) and beat your competitors to the punch.

Take Advantage of Your Data

I’m always amazed at the data we have at our fingertips when it comes to Google Analytics and Facebook Insights, as well as Twitter analytics. Instead of glancing over it each month to see how many new likes your pages or profiles got, really buckle down and look at what types and topics of posts do best. Dedicate yourself to taking more action based on data, and your social media presence will only continue to grow.

*Disclosure: This is an SEJ affiliate link


 Jordan Kasteler, Marketing Consultant & Entrepreneur

 

Jordan Kasteler

2017 is sure to bring about many new social media trends. There may even be new, hot social networks that spring up and give currently dominate social networks a run for their money.

However, before getting involved with any new trend or site be sure that it’s a right fit for your audience. If not, you may be wasting your time drawing people toward you that aren’t interested in your product or service.

As for big trends to focus on, here are four:

Ephemeral Social Media

In other words, Instagram and Snapchat Stories are content that disappears within a limited amount of time. As this is the new rage, it keeps people coming back to these social networks to view daily content before it disappears. Use ephermal social media wisely but posting timely content, gifts for your audience, contests, show behind the scenes, etc.

Live Video

This is another trend social networks are allowing users to take advantage of. Instagram now has a live video option. This is another opportunity to take your users behind the scenes and provide real-time content.

Paid Social

More social networks are moving toward a pay-to-play landscape. As organic reach declines, it’s more important to pay for visibility. Social networks will continue to grow their abilities for businesses to narrowly target their users by demographic, psychographic, and technographics.

Mobile

With social traffic referring from mobile over desktop, it’s important that your content is speedy and provides a good user-experience on a smartphone with 4G bandwidth.


 Katy Katz, Senior Consultant, SmartBug Media

 

Katy Katz

Social media platforms are continually searching for ways to artificially reproduce the sentiments of real human interaction within a platform that is inherently non-human. This is why images are more popular than text, videos are more effective than stills, and live video is starting to gain traction.

This race to replicate human contact is only going to continue in 2017 and beyond; especially as 360 technology and virtual reality start to penetrate the market more deeply.

Brands should be thinking about ways to increase consumer access to that human factor – through strategic campaigns as well as organic interactions. That will be the best way for companies to improve their social performance in 2017.


 Jabez LeBret, CMO, GNGF

 

Jabez LeBret

We are about to see a move towards live video for brands. This will take two main forms including brand events and non-brand sponsored content.

For non-brand sponsored events the customer will become the promoter and producer. This user-generated content will be scary for many brands.

Years ago I wrote an article on Forbes comparing brand marketing to an API. Regardless of if brands are interested in letting the customer market the brand, they do not have a choice.

This means companies should be more proactive in engaging users to submit content. Instead of fighting the trend, get ahead of issues by facilitating the messaging and delivery. This will require companies to become proficient at creating live video content.

It would be wise to test various methods of encouraging your customers to create content on behalf of your brand. We are entering a new era of social media marketing and it is both scary yet exciting at the same time!


 Debbie Miller, President, Social Hospitality

 

Debbie Miller

Social video will continue to be a key trend in 2017. Between Snapchat, Instagram Stories, and Facebook Video, the options are becoming more vast and are constantly evolving.

It will be critical for brands to formulate how to best optimize their video strategy for maximum impact. It’s easy to get bogged down in scheduling written copy and photos, but video is a field that should be given more time and consideration moving forward.

With the rise in video comes the lure of real-time content. Both Instagram and Facebook are leveraging their live streaming components and businesses are able to connect with their audiences in unprecedented ways as a result. Businesses should consider the best routes for optimizing live video content, whether it be interviews, behind-the-scenes tours, exclusive announcements, etc.

One important thing to remember is that the social media world is constantly evolving, and the pace seems to be constantly becoming more rapid. It’s important to stay on top of current trends and changes so that you’re not left behind. It’ll be beneficial for companies to adopt more training and development of their teams to ensure comfortability in the space across your organization.


 

Merry Morud, Senior Creative Strategist, aimClear

 

Merry Morud

 

No longer will social marketers be considered the scrappy rebel force, existing on the fringe of marketing and pointing to false idol metrics. Social media marketers must integrate into the greater multi-touch nurture marketing ecosystem – digital and otherwise – to not only survive but become an undeniable force in 2017.

And BTW, it’s social’s job to integrate, not everyone else’s, for the greater marketing good.

Social marketers will be responsible for making money in a multi-touch environment. One or two-touch conversions in any channel are a finite asset after that brands need to (still) nurture with content.

Social will become a more powerful ROI-positive machine as marketers tap even more consumers further down the funnel with lookalike modeling and clean up retargeting rebounds from other performance marketers by layering on psychographic filters and promoting content that solves problems, demystifies, answers questions, explains benefits, empowers users and removes barriers to purchase.

Filtered performance retargeting has the potential to radically redefine how higher level marketers view social. So social marketers seeking to stay relevant should take heed.

If you didn’t notice, 2016 has been a wake-up call for, well, just about everyone as it peeled back the veil on just how insidious social, “news,” and search truly are. Social drives news. News drives search. And perception is reality. Social propagation is that which can create or cause cultural shifts and the goal of branding is a cultural shift.


 Rebecca Murtagh, Founder & Chief Strategist, Karner Blue Marketing

 

Rebecca Murtagh

In 2017, the race for social media fans, followers, likes, etc. will be overshadowed by a paradigm shift toward relationship cultivation. And, in case you haven’t noticed, this shift has already begun in a big way.

Relationships are the future of social media. Here are five reasons why:

1. Aggregation is So 2016

In 2017 In-tune marketers will shift the focus of social media from vanity metrics (followers, fans, likes, etc.) to relationships. The longer the relationship, the greater the return on investment, and lower cost of acquisition. The follower, fan or connection that has never been touched by the brand has zero value.

As attractive as it may be to report growth of the audience, sustainability of the brand will be determined by revenue. Winning hearts and minds is more important than ever to brands seeking to cultivate leads, customers, and champions. And, it will take a lot more than personalized website pages and emails.

2. Social Media Offers So Much More Than Mass Media

To make social media manageable, marketers have largely reduced social media into a new form of mass media. Broadcasting messaging without leveraging the social aspect of the channel leaves most of the unique potential of social platforms untapped.

Audience aggregation merely reflects the first introduction, a handshake if you will. Today’s consumer wants to do business with brands they trust. Trust has been redefined from just offering a quality product or service, to meeting the expectations of audiences in a transparent, ethical manner.

This is especially true with millennials, who will be between the ages of 20-37 years old in 2017. The good news is that millennials are willing to reward brands they trust.

Millennials are seven times more likely to give personal information to a trusted brand. In fact, 46 percent of surveyed millennials said they would share personal data if in exchange they received a more consistent, relevant, personalized experience, complemented by free perks, discounts and better customer service, across all platforms.

3. It’s a New Era

Millennials have, and will continue to, yield tremendous influence over consumer and B2B purchases. No longer youngsters, millennials will not only make purchase decisions differently than previous generations, as a “digital-first” generation, they will influence the decisions of Gen Y and Baby Boomers for years to come.

Millennials expect reciprocity; a two-way, mutual relationship with companies and their brands, and they consider a brand’s social, environmental or philanthropic efforts when making purchase decisions.

4. Social is Part of the Omnichannel Experience

More than 85 percent of millennials and 75 percent of baby boomers are ready for omnichannel interactions. Brands may not fully understand how broad this expectation is.

Omnichannel is often referred to as seamless integration between on and offline customer experiences. We have seen studies and surveys over the years reveal how consumers use multiple devices, across multiple channels, and across media channels for news, social interaction, job searches, shopping, and solutions for work, business and life.

The social experience is as important as the in-store, face-to-face, or website interaction with the brand. In addition to seek a “a hassle free, omnichannel, client experience personalized to their needs”, according to an IBM report.

Engagement requires much more effort than merely broadcasting to the masses. This is a tough pill for many brands to swallow.

Many have not kept up with the expectations of their audiences. And, in doing so, these brands have essentially begun the spiral into self-imposed obsolescence and extinction.

5. Tribes, Community & Crowds

There is untapped potential inherent to social media that can help brands connect with member of the audience, while connecting audiences to one another.

People don’t want to just do business with a business. They want to be connected with the people behind the business, and they want know how the business interacts with customers like them.

This is why review websites, social sharing of content, crowdfunding, etc. have been so effective. The power of tribes, community, and crowds have only begun to realize their potential.

The next generation of social media will promote greater access and transparency between brands and their fans, creating the sense of belonging and community the next generation craves.

Brands that embrace this new normal and invest in building relationships will be the winners in 2017.


 

Maddy Osman, SEO Copywriter & Founder, The Blogsmith

 

Maddy Osman

Here are two big social media marketing trends for 2017:

1. Instagram

Instagram will become a major player of the top social networks, thanks in part to tactics that effectively take a direct attack on Snapchat (like Instagram’s own “Stories”). Once their new Shopping feature is released to all brands, more clickable links will mean more conversions for retailers.

Facebook owns Instagram, so that means the Instagram ad platform will continue to evolve in the right direction. In my opinion, Instagram’s ad platform has yet to peak (in terms of saturation), and there are still plenty of opportunities for brands to stand out and accomplish specific goals.

2. Video

Video will continue to be important in 2017, but brands will need to keep innovating in the way it’s presented. You still don’t necessarily need high production tactics to be effective, but you should experiment with new technologies, like 360 Video.

Make sure to keep in mind the role sound plays, or doesn’t play in many cases. Many people watch video without sound, so make sure captions are enabled, and that you include the video’s title in the first frames of the video.


 

Erik Qualman, Bestselling Author & Motivational Speaker

 

Erik Qualman

 

Video killed the social media photo. While it seems obvious, the obvious isn’t always easy to execute.

2017 is the year that social goes truly video. Brands will need to invest in both beautifully produced video as well as more organic video adaptations.

There will be a window of time where quality video will be able to help separate your business/brand. However, that window will shrink as advances in technology make artistic video common place.


 

Michelle Stinson Ross, VP of Marketing & Client Relations, K’nechtology

 

Michelle Stinson Ross

Two trends and one time-tested principle. First for the trends.

Live Video

As each year goes by more options on more devices lead to a lot of noise. What can brands big and small do to cut through that noise?

Video has always been key, especially for reaching an audience on mobile devices. Live video broadcasting on Facebook, Twitter, LinkedIn and YouTube are indicators that authentic interactive moments are here to stay.

Live video gives small brands an option to level the playing field without having to spend big production budgets. Live interactions also give brands a chance to test video content with instant and real feedback from their established communities.

But with live video broadcasting comes the necessity to have a quality brand spokesperson. That spokesperson must be able to talk both fluidly and fluently about the brand and it’s products/services. That spokesperson also needs to be someone who is relevant and relatable to a brand’s potential customers.

Yeah, you’re CEO may not be the best choice here. Save them to be interviewed by the spokesperson as a subject matter expert instead.

Influencer Marketing

Another way to cut through the noise in social media is to partner with influential users. It’s important to put just as much commitment to time an energy cultivating influencers (movers and shakers) as it is your customer base.

Getting the attention of someone that’s never heard of your brand before gets more and more difficult every year. Securing influential advocates to share is critical to that top of funnel awareness.

But don’t count on your free samples to be enough to entice influencers to shout your praises. You are going to have to market the value of a business partnership to them just like you are marketing your product/service to your customers.

A Time-Tested Principle

Make marketing a priority and not an afterthought. One of the issues we see consistently with new clients is the dawning realization that they need marketing.

Too many startups focus every resource on developing their ideas without considering how they are going to attract investors and customers. Struggling businesses tend to cut marketing budgets first.

The businesses large and small that move marketing up the priority list from luxury to necessity will always come out ahead of those that don’t. Just because there are a lot of self-serve DIY marketing options available doesn’t mean that brand’s can skimp on marketing budgets. If anything, it requires more time and attention to resources, personnel and media spend.

Commit to marketing and know when to hire, either in-house or a consultant/agency.


 

Jes Stiles, CMO Emerging Markets, Ringier AG

Jes Stiles

Building your own chatbot to distribute your content (ideally for Facebook Messenger). Why?

Traditional social media is fraught by algorithms and ads. More and more, we see not only millennials, but now also the other generations, moving away from broadcasting focused social media posting and towards narrowcasting in smaller message groups or 1-1.

A messenger bot can allow you to have personalized 1-1 conversations at scale, opening up a whole new audience who does not wish to connect with brand over email or download an app. Moreover, when built in a user-friendly manner, chatbots can actually provide a better experience than a human for common use cases with faster response times (no matter what time or day of the week) and greater personalization of content.

For examples of good bots in action, check out TechCrunch or eBay Messenger bots.


 

Bas van den Beld, Digital Marketing Consultant, Speaker & Trainer

 

Bas van den Beld

With the “fake news” discussion in 2016, the overflowing amount of posts on social media and the changing algorithms, things are about to change in 2017.

What is bound to happen is a trend in which brands and businesses have to “prove” they are legit. That they know what they are talking about and that they (will) do a good job.

This means more focus on helping clients and consumers. Customer service through social media will be more important than ever. If there is any trend businesses should focus on, it’s getting their business ready for that.


 

Ashley Ward, Director of Marketing, Madhouse Matters

Ashley Ward

Video. Video has already taken over social media in 2016 and has helped social media pages increase their engagement, conversions, and exposure for brands. In 2017, I predict an even larger increase in video posts from brands and businesses.

I’m not just talking about Facebook and Instagram, either. Facebook Live is helping brands create more organic videos and less production-heavy, which has been enjoyable for users.

But, Snapchat and Instagram Stories are great resources to show customers an “insider’s view”, give product demonstrations, and tours through video. You can then reuse this video content on other social media channels like Twitter and LinkedIn.

Unlike images, which one single image shouldn’t be used multiple times due to image fatigue, one video can be clipped into multiple 5-, 30-, and 60-second clips and then shared on different social media outlets to provide followers with unique content.

If you haven’t already started thinking about adding more video content in 2017, start now.


 

Tessa Wegert, Freelance Journalist & Branded Content Developer

Tessa Wegert

 

The single biggest social media trend coming our way has got to be live streaming video. We’ve seen the live video market grow with Meerkat and Periscope, but now that Facebook is putting all its weight behind Facebook Live

Consumers are becoming more accustomed to seeing – and seeking – live video content. Brands can continue to push the boundaries and provide exciting live experiences for their customers and fans.

With live video, companies can take consumers behind the scenes in real-time, and consumers dig that kind of authenticity. I think we’re going to see some pushback against all of those staged, polished, and over-filtered Instagram posts brands have been investing in as consumers become disenchanted with social media marketing that feels as forced as the TV commercials and print ads of yesterday.

Live video is the cure for synthetic content, and brands that embrace the opportunity to take consumers inside their factories and test kitchens, to their photo shoots and runway shows, and backstage at the concerts and events they’ve been sponsoring for years will be rewarded with increased loyalty and affinity.


 

Dennis Yu, Chief Technology Officer, BlitzMetrics

Dennis Yu

Instead of trying to crank out endless content to distribute on a growing number of channels– a challenge for the modern day Sisyphus– get your customers to do the work for you. Here’s how to specifically do this, even if you have a tiny team and tiny budget.

1. Can I quote you on that?

Say this to anyone who has something nice to say about you – especially if on Facebook, Twitter, YouTube, or other sites. But often, these comments are coming through in direct mail, in store, at conferences, or when your customers are getting serviced. When you ask this question, they almost always say YES.

2. Place that quote in a spreadsheet.

Have columns for who said it, the category of customer, the type of comment (value, great quality, great service – however you bucket pain points), source, headshot of the person, and permission flag.

3. Make a Facebook organic post.

Do multiple images in a carousel and boost to lookalike audiences or custom audiences, depending on what stage in the funnel. The key is to have 10-15 of these posts. Test carousel versus not. You may find that video performs best, in carousel or not, as video view objective or for website clicks. Test it.

To go further in how to boost Facebook posts, see Digital Marketer’s most popular podcast episode of all time here.


 

Ashley Zeckman, Director of Agency Marketing, TopRank Marketing

 

Ashley Zeckman

Many brands today (even some of the best ones) are still struggling with one key element that leads to social media marketing success: understanding the people that they want to interact with.

In 2017, I think that smart brands will shift their focus from pushing messages out, to personalizing communications for a more meaningful interaction. That means it will be less about the on-page interactions and more about personal exchanges with prospects, customers, and influencers.

The rise of influencer marketing will make this shift even more imperative for brands that want to get on the radar of busy experts. There are a variety of tools that exist today, and many that I’m sure will be developed in the coming years that provide helpful insights into the habits and minds of your social media audience.

It’s our job as marketers to use that data to create a more inclusive, one-to-one experience in an environment that everyone is engaged with; social media platforms.


 

OK – the experts have spoken. Your turn! What do you think will be the biggest social media trends in 2017?

Author:  Danny Goodwin

Source:  https://www.searchenginejournal.com/social-media-trends-2017/181768

Categorized in Future Trends

Facebook: the platform that has been reconnecting us with friends and family for more than 10 years. Yes, you got that right, Facebook has been around for more than ten years and every year the company finds a way to take advantage of its huge database and help businesses succeed.

One of my main points is there has been a recent difficulty when reaching out to a wide audience at an affordable cost. There are several ways to increase your reach on Facebook and this article will explain the most effective ways to achieve this goal.

Engaging Audience With Images

When adding advertising images on Facebook, the platform goes by a 20% text rule, but Facebook clearly states that they prefer images with little-to-no text on them. If an image has too much text, it will look spammy to users and the delivery rate will go down.

If you are uploading an image on the Facebook Power Editor, the tool will warn you if your image has too much text. There are many advantages of having a clean image—focusing the attention on the product rather than the text will focus the user on the product, enhancing a call to action.

Never Lose Traffic With Automatic Bidding

Facebook optimizes your bids automatically for conversions and this will increase the reach. On Facebook, every day there may be a higher or lower need for Cost-Per-Acquisition or CPA bidding. Facebook basically determines that the more conversions you get, the more the platform will learn about your company. They will be able to allocate your budget depending on time of day or the week to get the best results possible.

At the same time, when the market becomes competitive, Facebook might automatically increase the bid so you won’t lose traffic, keeping you competitive in the market. Meaning, more sales in a lower margin, rather getting a sale that day with a very high margin but overall not enough volume at the end of the week.

7 Ways to Easily Increase Your Reach on Facebook | SEJ

Instant Success With Automatic Target Placement

Facebook has launched a new way to target placement. This new function is called automatic placement and it’s something that Facebook reps are pushing for the users to use. Some people might say that this new function is controversial because they are seeing a lot of success in running placement automatically versus manual placement. Some tips on automatic placement:

  1. You might want to have different bid and budget strategy for automatic placement.
  2. Have different ad placements to fit the ad format.
  3. The audience network that you will target will not be the best to be on. There seems to be something with automatic placement that optimizes the reach the of a campaign.

7 Ways to Easily Increase Your Reach on Facebook | SEJ

Keep Your Ads From Overlapping With Each Other

Try to avoid ad sets and/or audience overlaps. Overlap is when two ads are competing for the same thing. This might drive the price up and confuse system. Doing will decrease the overall reach for an overall target method. With ads that are conflicting with each other, we might see a hike on price for bid.

Negative Results With Multiple Changes

When making changes on Facebook, it’s recommended that you don’t make many frequent changes. It takes a few days or even weeks for the algorithm to change. Making a lot of changes on Facebook would be like resetting the system and never allowing the Facebook algorithm reach its full potential.

Get to Your Goals With Reach Campaigns

Facebook reach campaigns help give Facebook an even timeline of what the goal in terms of reach is. If you want to buy an “x” amount of impressions, you will pay a fixed price. By doing that you’re telling the algorithm the goal. It makes sense to create a reach and frequency campaign if you have delivery issues. This type of campaign works best when you get a good CPA and drives good results.

7 Ways to Easily Increase Your Reach on Facebook | SEJ

Increase Your Reach With a Lifetime Budget

Lifetime budget is a great way to increase reach as well. Basically, you’re telling Facebook the amount of money you want to spend in a given time frame. The system will work to get you the best results within that time frame. The way the lifetime budget works is that traffic gets higher in the beginning, slows down in the middle and goes up again towards the end of the campaign. That is the trend you will see.

7 Ways to Easily Increase Your Reach on Facebook | SEJ

Conclusion

Running a business is a full-time job. Every person who owns a business knows that. Hopefully these tips will make running your business much easier. In terms of running advertising campaigns on social media, Facebook is a very accessible tool that every business owner should be using. You can use Facebook to reach that untargeted audience you didn’t know you were neglecting, and now it will be easier to reach.

Source : searchenginejournal

The State of Facebook Advertising

Social media has become the pillar of the online experience. With over 1.55 billion monthly active users, hundreds of millions of people are interacting and engaging on Facebook. For Facebook advertisers, this represents a huge pool of potential customers. Read our report to understand current Facebook trends based on the Marin Global Online Advertising Index.
Get the report today.

Social media is the Swiss Army Knife of businesses in the 21st century. We use social media to drive our branding efforts, connect with customers, generate new leads, gain insights into buying habits, manage reputation, and bolster our digital footprint.

But, while social media is an essential part of modern business, many companies still aren’t getting the full potential from their digital efforts. As Social Media Examiner’s 2016 Social Media Marketing Industry Report reveals:

  • 92% of marketers don’t know which social media management tactics are most effective.
  • 90% of marketers don’t know the best way to connect with customers.
  • 86% of marketers don’t know how to measure the ROI from their social media marketing.
  • 86% of marketers don’t know how to use social media to find their target audience.
  • 86% of marketers don’t know which tools will help them manage social media.

So what’s the problem? Simply put, most B2B and B2C businesses lack an effective strategy for social media management.

socail-media-marketing

In this post, I’m going to walk you through the most important social media “Dos” and “Don’ts.” At the end of this article, I’ve also included a table that recaps my main points. Feel free to print it out and use it as a reminder whenever you need to get your social media strategy back on track.

Do…

1) Have a Strategy

The single most important part of social media management happens long before you ever sign up for Facebook or publish your first Tweet. Each social media marketing campaign should start with clearly outlined goals and a battle plan that will help you achieve those goals.

Here’s the secret of a good strategy: for a strategy to be effective, it must be as specific as possible.

For example, Social Media Strategy breaks down tactics for dealing with seven of the most popular platforms, and each one is specific in its aims (e.g. increasing Facebook followers by 10% each month, increasing Twitter followers by 5% each month, etc). They refine their strategies further by listing tone/style guidelines, posting strategies, engagement strategies and strategies to find new followers.

Typical start-up social media management strategies will look a little different. These strategies revolve around assessing your strengths and weaknesses as a company, and finding opportunities to turn your early customers into brand evangelists.

Of course, your perfect strategy won’t be a carbon copy of some other company’s goals. When building your social media management strategy make sure you set realistic goals that will have a meaningful impact on your business.

2) Choose the Best Platforms

How’s your Facebook outreach going? What about Twitter, LinkedIn, and Google+? Do you have a YouTube account? What about Pinterest, Instagram, and Tumblr? And lest we forget, Reddit.

With so many social media platforms to choose from, it’s easy to feel overwhelmed if you don’t stay organized. The worst part is that you overlooking one platform might mean missing out on a huge potential market.

According to Christina Baldassarre’s research, the best platforms for engagement currently are Facebook, Google+, Instagram, LinkedIn, Pinterest, Snapchat, Tumblr, Twitter, and YouTube—but you should also consider other platforms where your audience may live.

3) Use the Right Tools

Keeping up with social media is an impossible task for us mere mortals. Fortunately, there’s some handy software options to help you manage and monitor all of your social media accounts from one central hub. Here are some of the best options:

  • BuzzBundle: (disclaimer: my software) We developed BuzzBundle to be the ultimate social media management tool. Not only does it connect with all the biggest social media platforms, but it helps you monitor blogs, forums, and Q&A sites, too. Best of all, BuzzBundle analytics give you the insights you need to reach new customers, boost your SEO campaign, and find key influencers in your industry.
  • Hootsuite: Hootsuite connects you to over 35 social networks. Like BuzzBundle, Hootsuite lets you find out what your customers are saying about your brand and easily manage your outreach thanks to a central hub for all of your social media management.
  • Buffer: Social media is Buffer’s specialty. Buffer lets you post photos, videos, and posts to the most popular social media sites. It also lets you craft posts in advance and publishes them later for maximum exposure.
  • Sprout Social: Sprout Social’s platform lets you manage your social messages through a single-stream inbox. You can schedule, publish, and post content to your favorite social media sites and then get valuable insights on how audiences engage with your content.
  • Social Studio: Salesforce’s offering helps you engage with your customers by keeping you connected to over 650 million different sources. With this software, you can listen in on conversations surrounding your brand, engage with your audience, and post to all the important platforms.

4) Track the Metrics That Matter

If you don’t know whether or not your social media outreach is impacting your business, then what’s the point? When you’ve defined a goal for your social media campaign, the only way to tell if it succeeded is to gather corresponding metrics.

Here are some metrics that might indicate success:

  • If your goal was to get to expand your reach, measure engagement and new followers.
  • If your goal was to grow brand awareness, measure shares and influencers mentioning your brand.
  • If your goal was to get more sales, measure referrals, CTR, and conversions.
  • The tools listed above will give you a lot of insights into the metrics you need to measure the success of your campaign.

5) Engage and Post Regularly

Last but not least, the point of a social network is to socialize. Share great content regularly to give your followers something to share and get excited about. Don’t forget to engage with their content too—follow the industry leaders in your niche and try to give more than you receive.

To make sure you keep up with social media, consider setting a schedule for yourself. Even ten minutes spent sharing and engaging every day goes a long way toward boosting your web presence.

Don’t…

1) Try to Please Everyone

One of the most important parts of your strategy is to understand your audience. If you try to please everyone, you’ll wind up offering nothing unique, and nobody will be satisfied.

On the other hand, if you know your audience and understand their pain points, you can tailor your services to solve their specific problems. Do that better than any of your competitors and you’ll have a loyal following in no time.

2) Delete Negative Reviews

When you see every mention of your brand, it can be tempting to purge negative experiences from the web. Resist that urge. Instead, reach out to people who leave a negative review—ask how you can improve their experience and work hard to regain their trust. Doing this may not only salvage a sour situation, but it will also show other potential leads how far you’re willing to go for your customers.

3) Lose Your Personal Touch

Automation may be the only way to keep up with all bustling social spheres, but that’s no excuse to lose the human element in your brand. That means posting new content for every demographic, no matter where they fall in your sales funnel. Keep your messaging personal, targeted, and bursting with your brand’s unique personality.

On this note, make sure that your outreach always feels organic. Don’t make the mistake of befriending every follower and spamming inane posts. On the flip side, don’t be a recluse who only posts and promotes their own content. Instead, share content you truly love and connect with people whose insights you value.

4) Become Complacent

Finding your audience on all the bustling social media platforms and watching them respond with gusto every time you post new content isn’t enough. The best social media strategists plan ahead—and they’re always experimenting.

The truth is that social media management is never done. There’s always a better way to reach your target audience, a new platform waiting to be discovered, and more avenues for you to engage with your customers. Stay ahead of the curve and never let your current strategy be “good enough.”

5) Neglect Your Audience

Disengaging is one of the worst social media sins. Don’t neglect one network in favor of another or leave comments and questions from a genuinely engaged audience unanswered. If you do need to go on a hiatus for whatever reason use social media to inform your followers—they’ll value the communication.

Final Thoughts

The days of long customer support phone calls and endless waiting periods on hold are (mostly) done. These days, your customers rely on the internet to learn about your business and connect with you. So don’t let this opportunity go to waste—find out who your audience is what they’re saying about your brand.

To recap, here are the top “dos” and “don’ts” when it comes to social media management:

soacil-media-roles

Source : https://www.searchenginejournal.com/top-dos-donts-effective-social-media-management/169626/

As marketers, writers and crafters, we spend hours on bringing our content ideas to life and after all that effort, want our content to be seen.

Writing powerful social media copy to grab people’s eyes and win their hearts is a challenge, though. And often, when our content isn’t breaking through the noise we can fix it with a few slight edits and tweaks.

Editing content and copy is a key part of the creative process but is often overlooked. In this post, I’d love to share 11 editing tips and tricks to help you take your social media content to the next level.

Ready to jump in?

Here we go…

These 11 powerful, uber-specific editing actions will help you make your social media copy more addictive, engaging, and compelling.

1. Focus on the Reader

When you’re creating social media content, you face stiff competition for attention. Friends, family, celebrities, other brands and more are all vying for your reader’s attention on social networks. If you’d like to stand out and be seen, it’s important to create your content with the reader in mind.

Instead of focusing on ‘you’, try putting emphasis on the reader. For example, in a post about launching a new product we could say:We’ve just launched our new product, Buffer for Video.

But the focus of this copy feels a little off. We haven’t shown why the reader why they should care or how this post may be helpful to them. Something like the below copy could be better.You can now upload, share, and schedule video from Buffer to all your social media networks. Upload once, share everywhere!

11 Simple Edits to Improve Your Social Media Content | SEJ

2. Build Curiosity

Building curiosity is an incredibly powerful technique to help improve your copy (especially if you’re trying to get people to click on and engage your social media posts).

In its simplest terms, curiosity is triggered when people feel there is a gap between what they know and what they want to know. Professor of Economics and Psychology, George Loewenstein, is an expert in curiosity. He conducted a study into what triggers high levels of curiosity and discovered that it peaks when:

something violates our expectations (often curiosity is triggered by challenging common beliefs)teases a gap in our knowledge (AKA, the “information gap”)
it’s not overdone (curiosity can get someone to click a headline, but it won’t keep them on your site forever)

Here at Buffer we understand our audience tends to be interested in becoming better marketers and figuring out how they can use social media to attract more traffic, links, and customers to their business. We could run a Facebook post with copy like:

Why Facebook Reach is Dipping For Everyone

It might grab some attention but I have a slight hunch most people will probably feel they can live without clicking on this post.

However a headline like:

Facebook Reach is Declining: Here’s What to Do About it in Just 15 Minutes Per Day

Could be more effective for a few reasons:

The reader may feel there’s an information gap around how they can combat declining reach on Facebook
there’s a promise to solve a problem (increasing your Facebook reach)
it may go against common beliefs (you won’t need to spend all day implementing these tips)

Another example could be:

Check out these great Facebook marketing tips

This is cool, but there’s no hook and nothing to spark curiosity. As a reader, I may think: “Maybe I already know these tips…” 0r “I probably don’t need to click this…”

I feel like this one could work a little better:

11 Facebook tips and tricks you probably don’t already know (and how they work for real-life businesses)

The wording above feels like it opens up a much bigger information gap, “you probably don’t already know” indicates that the content may be new or a little different to what the reader already understands about Facebook. And using “real-life” also shows that these tips and tricks are working for other business, so by not clicking you could be missing out.

Here’s a real-world example from Shopify:

11 Simple Edits to Improve Your Social Media Content | SEJ

3. Treat Each Post as a Story

Stories are an extremely good way to connect with people. Stories draw readers in and engage them. And when it comes to writing social media copy, a good trick is to treat each post as a story with characters who carry out actions.

Let’s say you’re experiencing a little downtime on your website, you may share a Tweet or Facebook post along the lines of: Apologies for the disruptions – our website is experiencing some technical difficulties right now.

When you break down this sentence there are three characters in play: ‘we’, ‘our website’ and ‘you’. However, each character’s actions aren’t really covered. A better option could be:

Apologies, you may experience a few issues getting onto our website at the moment, as we’re having some technical issues. We’re working on a fix and will let you know when we’re back up and running.

This version makes the story and how it affects each character a little easier to digest:

Our website: is experiencing technical issues

You: won’t be able to access for a little while

We: are fixing it and will let you know when normal service is resumed

4. Focus on Value

Before you share anything to social channels, stop to think about value and ask yourself: Why are you sharing this? Why will people care? What’s the value in this for our fans?

People like to be able to justify their actions and have an underlying reason for them as Dr. Robert Cialdini, explained in his book, Influence: “A well-known principle of human behavior says that when we ask someone to do us a favor we will be more successful if we provide a reason. People simply like to have reasons for what they do.” And social media is no different. Every click, Like or Retweet will be triggered by some kind of value or reason.

In your social media copy, try to focus on the value for the reader and make it clear why they should care about your post. It’s also worth focusing on value with any calls-to-action within your social media content. For example, instead of ‘click now to read more,’ you could try something that promises a little more value, like ‘discover more insights.’

The below post from Evernote clearly displays the value for the reader:

11 Simple Edits to Improve Your Social Media Content | SEJ

5. Keep a Consistent Voice

Customers get to know a company’s personality through social media and across every social media post, it’s important for the company’s personality or voice to be consistent.

Mailchimp is a great example of a brand who keeps their voice consistent across all channels. They even have a website dedicated to explaining how they speak with customers.

We were hugely inspired by MailChimp’s voice-and-tone guide and have published a tone guide for how we write for our customers in emails, on twitter, with product messages, on our blog, and everywhere else we might interact. Our tone guide explains:

We are grateful for our customers. We have great respect for them. We listen. We are open for the next communication. We are here for them.In all customer communications, they’re doing us the favor. (Not the other way around. :))

To the customer, our language and tone say: I am grateful for you. I have great respect for you. I am listening. I am open. I am here.This guide helps us whenever we communicate with customers and can be great for helping us create copy for social media posts.

6. Write in Second Person

Brilliant social media copy speaks to readers on an intimate level. And second person is the most engaging narrative mode because it feels personal. Pronouns like “you,” “your,” and “yours” help us to connect with our audience through words.

Crafting engaging, intimate copy that entices readers to take action is extremely difficult to do, but thinking about things in second person is a great starting point. For example, instead of:

Here’s the lowdown in Instagram’s new features

You could say:

Want to master the latest Instagram features? We’ve got just the thing for you…

Here’s a great example from Shopify:

11 Simple Edits to Improve Your Social Media Content | SEJ

7. Use a Copy Formula

Writing catchy, captivating social copy is hard work, especially if you’re trying to share multiple posts across different platforms every day or putting together a content calendar.

Finding a great copywriting formula that works for you—whether it’s a storytelling formula, a headline formula, or any other—can be a big-time productivity boost and help you nail down some amazing, eye-catching posts.

One of my personal favorite formulas is the Before – After – Bridge (one we use frequently here on the blog). Here’s how it works:

Before – Here’s your world …

After – Imagine what it’d be like, having Problem A solved …

Bridge – Here’s how to get there.

First, you describe a problem, followed by a world where that problem doesn’t exist, then explain how to get there. I love its simplicity and versatility, at Buffer we use it for blog post titles, social media updates, email subjects and much more.

For example:

11 Simple Edits to Improve Your Social Media Content | SEJ

8. Keep it Simple

Social media posts don’t need to be a work of literary art. People have incredibly short attention spans online and often it’s more effective to be short and concise with your copy. Try to lean towards short, simple words, for example:

show instead of indicate

get instead of secure

best instead of terrific

When it comes to social media content, simple is beautiful. Sometimes all you may need is a one or two-word caption to inspire action from your audience. Here’s a great example from The Next Web:

11 Simple Edits to Improve Your Social Media Content | SEJ

9. Add an Emoji (or Two)

It’s no longer just teenagers or younger people who are using emoji’s – they’ve reached the mainstream.Over 6 billion emojis are sent every single day and according to Swyft Media, 74 percent of people in the U.S. regularly use stickers, emoticons or emojis in their online communication, sending an average of 96 emojis or stickers per day.

When it comes to social media posts, emoji’s can make a huge difference to your post performance as an Amex Open Forum study on Facebook engagement discovered:

Posts with emoticons receive a 33% higher share rate.

Posts with emoticons receive a 33% higher comment rate.

Posts with emoticons receive a 57% higher like rate.

When you’re editing your next post or putting together your content calendar, it could be worth playing around with some emoji’s to see how they fit in with your copy.

11 Simple Edits to Improve Your Social Media Content | SEJ

10. Ask a Question

You know that amazing feeling where you’re having a great conversation with a good friend? They’re listening to you, taking it all in and sharing thoughtful replies and questions. Great social media posts can provide that exact feeling, too.

To truly engage with your audience and build genuine connections, try to see social media as an opportunity to start a conversation. Every single social media post you share can make a lasting impression with someone if you use the right copy and really connect with them.

Questions are a great way to bring your reader into the conversation and increase replies and comments on your content. For example, instead of posting:Here are the most popular 360 videos on Facebook

You could try something like:

Have you watched any 360 videos on Facebook yet? Here are the most popular

11. Play With Punctuation

The rules around punctuation can get extremely complicated. But the truth is, you don’t need to know the difference between a serial comma and an Oxford comma to write a great social media post.

Feel free to experiment with punctuation a little in your content and don’t worry about being 100% correct with every comma or exclamation mark. As long as it feels good and reads nicely, you’ll be fine and including a few extra marks could even increase your engagement as Hubspot discovered:

Posts with exclamation mark (!) see 2.7% more interactions on average
Posts that ask questions (?) garner 23% more engagement on average

Over to You

It isn’t easy to edit content and make it stand out. But hopefully, the extra time and effort put into refining each post you share will be worth it.

Sometimes you’ll have to be a little ruthless and chop some copy away. Other times all it may take is one exclamation mark (!), or an emoji...

Categorized in Social

Social media has overtaken television as young people's main source of news, according to a report.Of the 18-to-24-year-olds surveyed, 28% cited social media as their main news source, compared with 24% for TV.

The Reuters Institute for the Study of Journalism research also suggests 51% of people with online access use social media as a news source.

This trend and the rising use of mobile phones to access news are undermining traditional business models.

Chart showing that more people now access news from social media in the US, but most use news apps in the UK

The report, now in its fifth year, is based on a YouGov survey of about 50,000 people across 26 countries, including 2,000 Britons.

In its introduction, the report says "a second wave of disruption" has hit news organisations around the world, with "potentially profound consequences both for publishers and the future of news production".

Analysis: Rory Cellan-Jones, BBC Technology correspondent

For older media organisations struggling to find a profitable path in the online era, there is little comfort to be found in this report.Under 10% of readers in English-speaking countries have paid anything for online news in the past year - so advertising looks the only sustainable business model.

No wonder, then, that the march of the ad-blockers is seen by some news businesses as a threat to their very survival.And while there still seems to be a big appetite for news, it is to social-media platforms that users are increasingly turning to find it.

This means Facebook is the most powerful force in global news, potentially offering publishers access to vast audiences but leaving them dependent on the whims of its algorithm.

The good news for the old media is it is still producing far more of the heavyweight news stories read by the online audience, with readers turning to the newcomers for softer fare.

The bad news is that making money out of the expensive business of serious journalism is getting ever harder.

Chart showing that Facebook is the top social network for news out of 26 countries surveyed.

Facebook and other social media outlets have moved beyond being "places of news discovery" to become the place people consume their news, it suggests.

And news via social media is particularly popular among women and young people.
Meanwhile, sales of printed newspapers continue to fall, while consumers remain reluctant to pay much for online news content.

The study found Facebook was the most common source - used by 44% of all those surveyed - to watch, share and comment on news.

Next came YouTube on 19% , with Twitter on 10%.
Apple News accounted for 4% in the US and 3% in the UK, while messaging app Snapchat was used by just 1% or less in most countries.

Facebook has recently been embroiled in a row over whether its trending topics section - which is edited by humans and designed to highlight the subjects being discussed by users around the world - was suppressing stories that supported conservative political viewpoints.

The social media giant strenuously denied the accusations, and an internal investigation found no evidence of bias - but it did make a number of changes, including:

updating terminology in its guidelines to human reviewers
giving more oversight to the review team no longer relying on lists of external websites and news outlets to assess the importance of topics in stories

News by algorithm

According to the survey, consumers are happy to have their news selected by algorithms, with 36% saying they would like news chosen based on what they had read before and 22% happy for their news agenda to be based on what their friends had read.

But 30% still wanted the human oversight of editors and other journalists in picking the news agenda and many had fears about algorithms creating news "bubbles" where people only see news from like-minded viewpoints.

"People like the convenience of algorithms choosing their news but are worried about whether that would mean they were missing out on key points or challenging viewpoints," said lead author Nic Newman.

Percentage who have paid for online news in last year

Norway 27%

Poland 20%

Sweden 20%

Italy 16%

Denmark 15%

Finland 15%

Japan 12%

Netherlands 12%

Belgium 12%

France 11%

Switzerland 10%

Australia 10%

Spain 10%

USA 9%

Ireland 9%

Portugal 9%

Canada 9%

Germany 8%

Hungary 8%

Czech Republic 7%

Austria 7%

Greece 7%

UK 7%

The other big change noted by the research was the continued rise of smartphones to access news.

Most of those surveyed said they used a smartphone to access news, with the highest levels in Sweden (69%), Korea (66%) and Switzerland (61%), and they were more likely to use social media rather than going directly to a news website or app.

Chart showing that more people surveyed in the UK now access news via mobile rather than desktop

The report also suggests users are noticing the original news brand behind social media content less than half of the time, something that is likely to worry traditional media outlets.

Such outlets "cannot afford to ignore social media, especially if they want to reach young people and women", said Mr Newman, but he admitted that created a dilemma.

"In doing so, they risk losing control of content and that relationship with the reader which can drive them to other content, so they have to balance using social media platforms with building up a loyal user base of their own," he said.

The report is supported by BBC News, Google and Ofcom, among other partners.

Source:  http://www.bbc.com/news/uk-36528256

Categorized in Social

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