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Job Information Senior Manager, Market Research Company Information
Contact Name ACI
Contact Email
Since 23-04-1991
Job Information
Job Type Full-Time
Salary Range Per Month
Category Market Research
Sub Category
Shift Morning
Posted 18-11-2016
Minimum Education University
Degree Title
Minimum Experience 10 Year
Work Permit Canada
Required Travel
Job Status
Job Status Sourcing
Start Publishing 18-11-2016
No of Jobs 2
Stop Publishing 27-01-2018

Major Functions:

  • Manage the premier global airport service quality benchmarking programme team’s efforts in market research, operations and new product development initiatives.
  • Manage, quality assurance and improve the delivery of ASQ services.
  • Manage reporting of the ASQ survey programme as well as the operational agreement with the contracted marketing research firm.
  • Develop recommendations and insight to ACI member airports in order to improve the passenger experience.

Major Duties and Accountabilities:

  • Manage ASQ products and operations:
  • Manage the ASQ Survey-related tools to ensure processes and deliverables are fit-for-purpose
  • Implement and manage the quality assurance process and manage audits
  • Coordinate and oversee the sub-contractors’ services and deliverables to ensure stability and operational readiness of the ASQ Survey services
  • Plan, conduct or supervise (as appropriate) statistical analysis of ASQ data with the aim of producing management information and insights, industry trends, reports and best practice guidance
  • Develop and enhance the ASQ product and services offering.
  • Plan, prepare, coordinate and organize with the Head, ASQ the various meetings, webinars and task force groups of the ASQ Subcommittee
  • Lead, coach, develop and coordinate employees under direct supervision.
  • Provide outstanding customer service in order to satisfy and retain airports.
  • Act as secretary to the ACI ASQ Subcommittee, coordinate webinars and presentations to airports as part of a continuing education service to members.
  • Other duties as required.

ACI´s Core Values:

  • Integrity
  • Member Focus
  • Professionalism
  • Team Work


  • Degree in a relevant technical subject, e.g. Statistics, operational research, market research or engineering
Preferred Skills
  • 10+ years managerial experience in statistical / business analysis, analytical techniques, operational or market research High level of interpersonal skills and integrity
  • Ability to influence senior management, establish and maintain collaborative relationships and provide thought leadership
  • Managerial financial reporting
  • Multitasking in a complex international environment including cultural awareness
  • Strong oral, verbal and written communication skills
  • English fluent level (other languages an asset)
  • Computer MS OFFICE at expert level