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Beliefs and Biases in Web Search

People’s beliefs, and unconscious biases that arise from those beliefs, influence their judgment, decision making, and actions, as is commonly accepted among psychologists. Biases can be observed in information retrieval in situations where searchers seek or are presented with information that significantly deviates from the truth. There is little understanding of the impact of such biases in search. In this paper we study search-related biases via multiple probes: an exploratory retrospective survey, human labeling of the captions and results returned by a Web search engine, and a largescale log analysis of search behavior on that engine…

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