Webinar Registration Terms, General Rules & Etiquette

Webinars Rules, Terms and Conditions

Webinar Rules

Webinar rules and etiquette is not particularly different from the rules of conduct for any meeting or presentation, but they do have a slight twist to accommodate the online media. There's nothing more annoying than attending an online presentation or meeting and not being able to get anything out of it because the presenter or fellow attendees are unprepared or unfamiliar with how to behave in a formal, online environment – A good webinar etiquette, like good online rules in general, keeps doors open to better communication, greater mutual respect and greater efficiency. We have listed the most important rules of Webinar etiquette.

  1. The participants will be “muted” for voice hearing during the presentations but will be able to provide questions via the “chat” mechanism on the online meeting software.
  1. Public participants’ questions will be addressed during the “public comment periods” per schedule or get answered via email.
  1. The participants will be able to create a discussion and ask questions during a “discussion period” as mentioned in the schedule.
  1. Do not close your session or logout during the seminar, you may leave any time in between but your re-login may not be connected as it may interrupt the system. You can log-out after the event finishes.
  1. You may not ask personal questions or non-subject related questions during the event.
  1. Show up on time. You may not disrupt the presentation by logging late, but you may miss important information. " - Arriving on time prevents you from wasting additional time contacting the presenter after the fact to find out what you missed,”.
  1. Turn off your webcam during the presentation. Nothing is more likely to illicit giggles than to have the presenter turn off their PowerPoint presentation and the software defaults to someone watching, unaware that his or her webcam running. Even if you are in listening mode, check that your webcam is off or cover the lens with a post-it notes.
  1. Wait for your turn in a live setting, so you can see who has a question? or when a presenter is ready for an interruption?. In the webinar, especially when not everyone is on webcam, you may need to rely on cues such as hand-raising icons or questions posted in chats.
  1. Ask questions concisely. Webinars are focused; be sure your questions are, too. Avoid wasting time in lengthy introductions, and don't self-promote or spend a lot of time sharing your opinion before asking a question. If you have comments, ask yourself if they will help others before commenting.
  1. Don't use the chat room as your personal water cooler. Just like you would not stand in the back of the room gossiping with someone while a presenter was lecturing, refrain from using the chat room just to socialize.
  2. Some of the side chats at our last conference became distractions," said while "Some comments are useful – a resource that pertained to the conversation, for example – but other times, people jumped in at every opportunity to make comments more appropriate to a conversation, not a presentation,".

Webinar Registration Terms

Participant Notices

  • The purchase of webinar attendance is for use by the attendee only and registration credentials (login/passwords) should not be forwarded on to third parties; doing so may hinder your own access, as webinar entry is by prior registration only.
  • Similarly, the materials and replay of webinars are for use by the purchaser only and should not be forwarded or passed-on to third parties.
  • Responsibility for the confidentiality and security of webinar registration information and event materials issued by the association lies with the registrant. If you believe that a third party has obtained details in an unauthorized manner, please promptly notify the association.
  • The virtual event facility includes a feature that allows audio and any documents and other materials exchanged or viewed during the session to be recorded. By joining a session, you automatically consent to such recordings. If you do not consent to the recording, please contact the association to discuss your concerns in good time prior to the web-event date.
  • We use “Clickmeeting.com” an online software for conducting Webinars. A quick video will assist you to get a better understanding of how to JOIN the Webinar refer:


  • Remember that the ClickMeeting is Web-based software requiring No Installation.

Windows Platform [Software and Hardware Requirements]:

  • 4 GHz Intel® Pentium® 4 or faster processor (or equivalent) for Microsoft® Windows® XP or Windows 7
  • 2 GHz Pentium 4 or faster processor (or equivalent) for Windows Vista® Windows XP, Windows Vista, Windows 7 or Windows 8, Windows 10 (32-bit/64-bit editions with 32-bit browser)
  • 512 MB of RAM (1 GB recommended) for Windows XP or Windows 7
  • 1 GB of RAM (2 GB recommended) for Windows Vista, Windows 8 or Windows 10
  • Microsoft Internet Explorer 10 or higher (32 bit only); Microsoft Edge; Mozilla Firefox 3 or higher; Google Chrome
  • The latest version of Adobe ® Flash® Player for all users (hosts, presenters, participants, and administrators). Ports 1935, 443 and 80 need to be open.

MAC Users Requirement

  • ClickMeeting is fully compatible with a Mac. Mac requirements are:
  • 83 GHz Intel CoreTM Duo or faster processor
  • Mac OS X v10.4, 10.5, 10.6 (Intel) or higher
  • 512 MB of RAM (1 GB recommended)
  • Mozilla Firefox 3 or higher; Apple Safari 4 or 5; Google Chrome
  • The latest version of Adobe ® Flash® Player for all users (hosts, presenters, participants, and administrators).
  • Ipad, Smartphones & Androids: You can attend events from your iPad, iPhone, and Android device. All you need is our free mobile app: App Store, Google Play. https://clickmeeting.com/tools/webinar-app

Webinar & Online Events - Privacy Policy

In connection with the operation of the webinar, we will ask you to provide us with information that personally identifies you or allows us to contact you ("Personal Information") when you register for the use of the service. The Personal Information that you provide us in these circumstances will be provided to the association’s provider of its audio- and web-conferencing services, and vendors that assist them in processing the information, for the sole purpose of enabling them to operate and deliver the webinar service. It is a requirement of association’s partner vendors to enter into an agreement prohibiting disclosure of this information to others and restricting its use to providing the contracted services of the webinar. The only exception to this is necessary disclosure for legal purposes in line edicts of the law.

The association provider of its audio- and web-conferencing services for webinars is a market-leader of audio- and web-conferencing services. With this comes the understanding of users' need for privacy when using the web for communications and the utmost care in providing the highest levels of security possible. The Personal Information that the association’s provider of its audio- and web-conferencing services collect from webinar registrants is stored in operating environments that employ reasonable security measures and that are not available to the general public. Association and its service provider of audio- and web-conferencing services are not responsible for unauthorized access to such information by hackers or others that obtain access through illegal measures.

A copy of association’s audio- and web-conferencing service provider's practices and policy with respect to the collection, use and disclosure of user information collected through the use of their technology services can be obtained by contacting the association personally. Please refer to our Privacy Policy below with respect to the use of personal information.

Refund Policy

  • It is regretted that enrollment in the events is non-cancelable. There will be no refunds, substitutions or credits applied towards the webinar event fees.
  • All Self-study books, including e-books and any downloadable products cannot be exchanged or returned.
  • The Membership Fee, Subscription Fees, Online Classes Enrollment Fee, Course Procurement Fee, Registration Fee for Webinars, Seminars, cannot be refunded.
  • Exceptions to the “Refund Policy” is authorized by the Association Management upon written request by the user via email to This email address is being protected from spambots. You need JavaScript enabled to view it..
  • In case any refunds are to be issued, the accounting and billing will need 30 days or less to send the refund payment. Refunded money will be returned/refunded via PayPal Only or via Checks mailed out via Canada Post.
  • the refunds will be issued within 30 days or less. All refunded money will be returned/refunded via PayPal Only or via Checks mailed out via Canada Post.

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